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Returns & refunds

We do not offer voluntary returns or refunds beyond those required by applicable law. Your statutory consumer rights remain unaffected. Please review the edition contents, delivery information and these terms before ordering.

Your statutory rights

For online goods purchases covered by EU consumer law, a 14-day right of withdrawal generally applies from delivery, subject to legal exceptions. Simply producing an item after it is ordered does not make a standard edition a personalised product. Where the law provides a right to cancel or return an order, we will honour it.

Legal exceptions may apply to genuinely personalised goods and to sealed audio recordings that you have unsealed after delivery. Digital-content withdrawal rights can be lost only when the legal conditions are met, including prior express consent to supply and acknowledgement of the loss of that right. A digital download does not by itself remove your rights for physical goods.

How to request a statutory cancellation or return

Email shop@aeysa.com with your order reference and a clear statement that you wish to cancel or withdraw. No special wording is required. For a qualifying withdrawal, send the goods back within 14 days after notifying us; contact us for the correct return address. You pay direct return costs only where we informed you of this before purchase and the law permits it.

If something is wrong with your order

If your item is faulty, damaged or not what you ordered, email shop@aeysa.com with your order reference and, where helpful, a photo. We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction or a refund, and cover reasonable return costs where required. Please report problems promptly; this does not shorten your statutory rights or impose a 14-day deadline on fault claims.

If we cannot deliver

In the rare case we cannot fulfil your order, we will contact you and refund it in full. If a planned dispatch date changes, we will email you the new date.

How refunds work

Any refund required by law goes back to your original payment method unless otherwise agreed without extra cost to you. For a qualifying withdrawal, we refund within 14 days after receiving your notice, including the cost of our least expensive standard delivery option where required. For goods, we may withhold the refund until we receive the returned goods or evidence that you sent them back, whichever is earlier. Your bank may take additional time to display the credit. Download access associated with a refunded item may end. Nothing in this policy removes your statutory consumer rights.

Thank you again for being part of the AEYSA journey.